Updated April 30, 2024
HelloBello Financial, LLC (“we”, “us” or “our”) is committed to protecting and respecting your privacy. If you access our Sites, or purchase or Use our products or services, we may collect – or you may provide to us - certain information that is personal to you. This policy describes what information we collect, how we may use that information, and how we keep it confidential.
We sell and provide our products and services from our office in the United States. If you are accessing a website for HelloBelloTM products and/or services outside the United States, please consult the privacy policy for the distributor or reseller from whom you are purchasing or using products or services, if any. We are not responsible for the privacy policies or actions of distributors and resellers of our products and/or services.
We understand that you care about the use and storage of your Personal Data. This policy explains the information we might collect, use, share, and keep about you, and may change from time to time so please check back here frequently. If you disagree with this Privacy Policy, please discontinue using our services and/or purchasing our products.
This Privacy Policy applies to any other agreement you may have with us, including without limitation and by way of example only, our online Terms and Conditions available at https://hellobelloapp.com/terms, and any End User License Agreement you may have entered. Our online terms, any other agreement we may enter into with you, and this Privacy Policy are collectively referenced herein as our “Terms.”
SCOPE OF POLICY
This Privacy Policy applies to:
The legal definition of Personal Data varies by location. If you are located in the U.S., the legal definition in Colorado shall apply. If you are located outside the U.S., only the legal definition that applies in your physical location will apply to you under this Privacy Policy. Nothing in this Privacy Policy is meant to alter the applicable law governing this Policy and our Terms. You agree that all Claims (any type of dispute) that you may have relating to our Terms (including this policy) shall be resolved pursuant to Colorado law and shall only be brought in a court of competent Jurisdiction located in the State of Colorado, U.S.A. Consult our Online Terms and Conditions for definitions of capitalized terms.
CONSENT.
You are never required to provide us with the types of information covered by this Privacy Policy. Some of our products and services may not be available if you decide not to provide certain types of information.
By accessing our Sites, purchasing or using our products, and services and/or providing User Content or information to us, you do so voluntarily and are expressly opting-in and unambiguously consenting to the collection, use, retention, disclosure, and transfer, including cross-border transfer, of your Personal Data as explained in this Privacy Policy.
NO USE BY MINORS.
We do not knowingly collect Personal Data from anyone under the age of majority in your location. Our products and services are directed at people who are at least the age of majority where they live. If you believe your child has provided us with information, please contact us by email at support@hellobelloapp.com and we will promptly delete such Personal Data.
SHARING PERSONAL DATA | UNRELATED THIRD PARTIES.
We do not share, sell, or rent Personal Data to or with unrelated third parties without providing you a choice unless required by applicable law.
Personal Data that you provide to us may be used to contact you for promotional offers, marketing programs, or other communications from us, our vendors, contractors, affiliates, licensors, licensees (other than you), or Business Partners. If you are accessing our Sites or Using or purchasing our products and services through an employer, please be aware that your employer may have authorized us to use and/or share Personal Data. If you have questions about this, please speak with your employer.
We may share Personal Data with fraud protection providers to verify your identity; and we may share such data with law enforcement where required or permitted by applicable law.
SHARING PERSONAL DATA | BUSINESS PARTNERS.
Our Business Partners who have access to your Personal Data in connection with providing products or services to us or you (e.g., software developers, credit card processors, and/or customer relationship management (CRM) services) are not permitted to use this information for any other purpose than to carry out the services they are performing or to market our products to you as long as you have the option to opt out of that communication.
When we make Personal Data available to our Business Partners, we will not share with them any more information than is necessary. We will use reasonable efforts to ensure, by contract or otherwise, that they use your Personal Data in a manner that is consistent with this Privacy Policy.
INFORMATION WE MAY COLLECT FROM YOU
We or our Business Partners may collect the below categories of information.
We may collect information through a variety of means.
We use your Personal Data for legitimate business purposes such as
Your Personal Data may be available to our employees, contractors, and Business Partners with a legitimate business need, such as resellers or distributors, our marketing team, order fulfillment team, operations team, survey processors, contest judges, customer relationship management (CRM) providers, software providers, and credit card processors. Your Personal Data may also be utilized by your employer if you have an account through that employer.
We do not request or require you to provide any special categories of Personal Data including, for example, genetic data, biometric data, or information relating to your racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, or sexual orientation. If we become aware of any such data having been submitted to us, we will, where reasonably practicable, endeavor to delete it.
We may possess backup information of your Personal Data that may include health information. This information belongs to you and is held in confidence. Subject to applicable law, you may request deletion or alteration of this information so that it cannot be associated with you. In this event, we will delete, anonymize, or pseudonymize your information.
OPT OUT OPTIONS | CAN-SPAM COMPLIANCE (U.S. and Canada)
Emails. You may unsubscribe from our emails at any time by clicking on the “unsubscribe” link in the emails you receive. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any product or service you have requested or received from us.
Text Messages. You may opt out of receiving text messages from us by replying STOP to the text message received. Note that this will only opt you out of messages associated with that specific number.
Postal Mail. You may opt out of receiving postal deliveries by contacting our office by email at support@hellobelloapp.com and providing us with your name, address, and request to stop all communications. We will retain your information for a reasonable period of time in order to process your request and will then delete, anonymize, or pseudonymize such information so that it cannot be associated with you.
Push Notifications. If you download an application to a computer or mobile device, we may provide you with the option to receive push notifications. You may opt out of such notifications by adjusting your computer or mobile device’s location services settings.
Geolocation. When you Use our mobile application(s), we may ask you to share your location. You may opt out of sharing such information by adjusting your computer or mobile device’s location services settings.
COOKIES
A “Cookie” is a small amount of data generated by a website and saved by your web browser. Cookies may provide us with information about you. When you visit our Sites or view, Use, or purchase our products or services we may use the below types of Cookies.
YOU MAY DISABLE SOME OR ALL COOKIES IN YOUR BROWSER SETTINGS. PLEASE KEEP IN MIND, DISABLING ALL COOKIES MAY IMPAIR FUNCTIONALITY AND YOU MAY NOT BE ABLE TO USE SOME FEATURES OF OUR SITES.
SECURITY: WHERE WE STORE YOUR PERSONAL DATA
We use servers in the United States to process and store Personal Data. Specifically, our website is hosted with Squarespace. Please consult Squarespace’s privacy policy located at https://webflow.com/legal/privacy. We may provide services through applications, which are hosted with AWS. Please consult AWS’s privacy notice located at https://aws.amazon.com/privacy. You agree not to hold us liable, whatsoever, for any issues related to the collection or storage of your Personal Data by Squarespace, AWS, or their business partners.
While no server can be completely secure, we make reasonable efforts to ensure that servers where data is kept are in a secure, locked environment with restricted access and we have on our own, and in conjunction with the third parties who operate the servers, established physical, electronic, and procedural safeguards to protect your information.
Personal Data stored by us may be accessed and processed by staff operating outside your jurisdiction, who work either for us or for one of our Business Partners. This staff may be engaged in fulfilling your order or request, processing a payment, and/or providing support services to us. We require these Business Partners to agree to treat your Personal Data securely and in accordance with this Privacy Policy and applicable law.
We have implemented a variety of technical and organizational measures to protect Personal Data from loss, misuse, unlawful processing, unauthorized access, disclosure, copying, alteration, and destruction. These include limiting access to the databases to a limited number of authorized staff who can only access the database for legitimate pre-authorized purposes. Further, access to the databases is password protected. We also have in place audit logs, intrusion detection software, anti-virus or malware protection, and system integrity tools to further protect data stored on these databases.
SECURITY: PASSWORDS
Where we have provided you (or where you have chosen) a password that enables you to access certain portions of our Sites or to Use or purchase our products or services, you are responsible for keeping this password confidential. You are responsible in protecting your account by not sharing your password with anyone.
While we make reasonable and industry-standard efforts to ensure the integrity and security of our network and systems using the standard measures in place through our Sites’ host(s), we cannot guarantee that such security measures will prevent third-party “hackers” from illegally obtaining this information.
We are not responsible for circumvention of any privacy settings or security measures contained in our Sites, including the illegal acts of third parties (such as criminal hacking).
We disclaim any and all liability for disclosure of any information obtained due to errors in transmission or the unauthorized acts of third parties as more specifically detailed in our Disclaimers. ANY TRANSMISSION IS AT YOUR OWN RISK.
Our Sites may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites and any products or services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any Personal Data that may be collected through these websites. This includes any posting you may make on our social media page(s); which page(s) are controlled by such third-party social media websites.
We urge you to exercise care when providing information to anyone and to check the policies and terms of all third-party websites before you submit any Personal Data.
When you use features such as social networking, chat rooms, or forums, you should take precautions not to submit any Personal Data that you do not want to be seen, collected, or used by others.
Our Sites may include features from social media websites. These features may collect your IP address, which page you are visiting on our Sites, and may set a Cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Sites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy, terms, and other policies of the companies providing those features.
The amount of time we hold your Personal Data will vary but will not be kept for longer than is necessary for the purposes for which it is being processed. We will retain your Personal Data in accordance with the following criteria:
REQUESTS FOR INFORMATION
We will retain your Personal Data solely for the legitimate business purpose of responding to your request or inquiry and to communicate with you regarding our other products and services. You may opt out of such communications as detailed in this policy.
CLIENTS
We will retain your Personal Data indefinitely if you subscribe to, purchase, or Use our products or services or possess active login information. When you cancel your account or subscription or request removal of your account information, we will delete, anonymize, or pseudonymize your Personal Data so that it cannot be connected with a particular individual, entity, or IP address.
If you provide us with a username for online payments or credit card information, we, or our Business Partners, such as credit card processors will maintain that information for as long as we are conducting business together (for instance, if you have an account with us) in order to accept or send automatic payments. If you provide such information for one-time payments, we will delete such information as soon as the one-time transaction is completed.
We may retain Personal Data shared with law enforcement where required or permitted by applicable law if necessary to protect our legitimate business interests or if required by such law enforcement.
You have certain rights in relation to the Personal Data we process. These rights to access, correct, amend, or delete Personal Data vary by location and only the rights available to you in your physical location will be enforceable by you under this Privacy Policy.
Typically, you have the following rights:
To exercise your rights, you may make an inquiry by sending an email request directly to our Data Compliance Officer at support@hellobelloapp.com. In some cases, you may need to discuss deletion with your employer if you access our Sites or purchase or Use our products or services through your employer.
We will respond to your request in accordance with the laws that apply to you. When you make your request, we will maintain your request and related Personal Data as we maintain other Personal Data in order to respond, after which time we will delete the Personal Data provided in the request.
Access requests are free; however, we reserve the right to charge a reasonable fee to comply with your request when your request is unfounded or excessive.
TRANSFER OF PERSONAL DATA OUTSIDE OF THE UNITED STATES
In some instances, we may transfer your Personal Data in our possession to countries other than the country in which the information was originally collected, and that data may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your Personal Data will be subject to applicable foreign laws. When we transfer your information to other countries, we will use industry-standard measures to protect your data in the manner described in this policy.
In the case of individuals located in countries where the General Data Protection Regulation (“GDPR”) applies, to the extent we transfer Personal Data to our office, or our Business Partners’ offices, in the U.S., we make efforts to comply with the GDPR. To the extent we transfer Personal Data to Canada, for the purposes set out in this Privacy Policy, we rely on the fact that Canada has been designated by the European Commission as a country that offers an adequate level of protection for Personal Data.
We provide reasonable technical and organizational measures to protect Personal Data from accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access.
COMPLAINTS | ACCESSIBILITY
If you have a complaint regarding this Privacy Policy or how your Personal Data is being maintained, used, or processed, you should first contact our Data Compliance Officer, whose contact details appear below:
Attention: Data Compliance Officer
If you would like us to read this Privacy Policy to you, please contact us at (877) 777-2305 and ask for the Data Compliance Officer.
See our Online Terms at https://hellobelloapp.com/terms-conditions for the law controlling any Claims against us related to this Privacy Policy.
CONTACT
Questions, comments, notices, and requests regarding this Privacy Policy are welcomed and should be emailed to our Data Compliance Officer at support@hellobelloapp.com. Please make sure that you identify the Site and/or service through which you submitted Personal Data to enable us to identify your records. We will respond to your communications within thirty (30) days unless your request involves information that requires significant and/or unusual research.
DEFINITIONS
“Business Partners” are individuals or companies with whom we enter into agreements to provide services or products and/or that assist with maintaining our products and services, including without limitation, and by way of example only, processing payments, analyzing traffic, providing software, assisting with customer service, distributing and/or selling products or services, and communicating with clients.
“Jurisdiction” for any Claims you may have against us, whatsoever, means the county in which HelloBello Financial, LLC has its principal place of business and/or the U.S. District Court located closest to HelloBello Financial, LLC’s principal place of business in Colorado should U.S. Federal laws apply. This Jurisdiction is the sole appropriate location to bring any Claims against us that are related to our Terms, Privacy Policy, and any other agreements we may have with you that we have approved and executed, your Use of our Sites or services, and your purchase of our products or services,. All Claims shall be determined pursuant to Colorado law unless U.S. Federal law applies. You agree that the Colorado courts and U.S. District Court of Colorado will have personal and subject matter jurisdiction over you and Claims you make against or involving us.
“Personal Data” is defined differently depending on where you reside. If you reside in the United States, to the extent appropriate under applicable laws, Colorado law shall control in this Privacy Policy. In the event you are located elsewhere in the world, Personal Data will be defined by the applicable laws where you reside, however, these laws shall not over-ride Jurisdiction (in Colorado) or any other of the rights and obligations contained in our Terms.
“Use,” “Using” or “Used”, as to our products or services, means accessing, viewing, displaying, downloading, or operating HelloBello Financial, LLC’s Sites or software or purchasing our products for resale (if authorized) or for personal Use for their intended purposes. If services include software or applications, Use includes downloading an application or program on a single computer or device. “Use” includes transmitting our software services, in whole or in part, to hardware to process information contained therein. Use does not permit further transfer without our written authorization. In the event you are an employer and multiple authorized devices are licensed, Use also includes your employees downloading, viewing, and accessing our services.
“User Content” means any information or material in any form or format, whatsoever, that you may upload to our Sites or provide to us while using or accessing or using our services or purchasing our products, and any portion thereof. Examples include, but are not limited to, photos, videos, audio files, text messages, comments, and recommendations.
Please consult our Online Terms and Conditions for additional definitions.
We may update this Privacy Policy periodically to reflect changes in our practices. We will post a prominent notice on our home page(s) to notify you of any significant changes to this policy and will indicate at the top of the policy when it was most recently updated. We shall not be required to email any updates to you. You may be required to review and acknowledge our Privacy Policy prior to purchasing or Using our products or services.
We may offer you financial incentives such as discounts and/or special offers when you provide us with contact information and identifiers such as your name and email address. When you sign-up for our loyalty program, email list or other discounts and special offers, you opt-in to a financial incentive. You may withdraw from a financial incentive at any time by opting out from our emails or closing your loyalty member account. Generally, we do not assign monetary or other value to Personal Data, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the Personal Data is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.
You have the right to request, twice in each 12-month time-period, that we disclose to you the Personal Data we have collected, used, disclosed, and sold about you during the past 12 months. In addition, you have the right to request that we delete your Personal Data that we have collected from you(subject to certain exceptions).
If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information during the immediately prior calendar year. If you believe this law applies to you, you may email us at support@hellobelloapp.com with "Request for California Privacy Information" in the subject line and in the body of your message or you may call us at (877) 777-2305. Please ask for the Data Compliance Officer. We will provide the requested information to you at your e-mail address or at your mailing address that you provide in response only if the law applies to you.
We will maintain your request and the Personal Data you provided in that request for ninety (90) days to ensure you do not have any follow-up questions. After that time, the information associated with your request will be destroyed. Please be aware that not all information sharing is covered by California law and only information on covered sharing will be included in our response.
If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to disclose the following information with respect to our collection, use, and disclosure of Personal Data.
If you reside in California, you may have the right to:
California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. However, we respond to the GPC signals as the opt out preference signal as described in the “Cookies” Section above. This California-specific addendum was last reviewed and updated as of January 1, 2023.
You may make these requests by emailing us at support@hellobelloapp.com with "Request for California Privacy Information" in the subject line and in the body of your message. After submitting your request, please monitor your email for a verification email. We will provide the requested information to you at your e-mail address in response only if the law applies to you.
If this law is applicable to you, we are required by law to verify your identity prior to deleting your Personal Data in order to protect your privacy and security. If you make a request to delete your Personal Data, our products and services, or some of them, may no longer be available to you.
Please note that you may designate an authorized agent to exercise these rights on your behalf by providing written materials demonstrating that you have granted the authorized agent power of attorney. Please note that if an authorized agent submits a request on your behalf, we or our agents may need to contact you to verify your identity and protect the security of your Personal Data. We will not discriminate against you if you choose to exercise your rights under the CCPA.
We will maintain your request and the Personal Data you provide in that request for ninety (90) days to ensure you do not have any follow-up questions. After that time, the information associated with your request will be deleted.
Please be aware that not all businesses are required to comply with California’s Consumer Privacy Act (“CCPA”) requirements, and not all information sharing is covered by such CCPA. Only information covered will be included in our response. For more information on the CCPA, click HERE.
